Senior Account Manager

Wunderman Thompson

Department: Client Services

Expertise: B2B, Commerce, Communications

Location: Beirut, Lebanon

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Senior Account Manager

This is a full-time role in WPP/Wunderman Thompson within a team of one of our largest Accounts in the IT industry. The team is part of a Corporate program to execute and land global, regional and local communications in a compliant, standardized and effective manner for the several markets in the Gulf region. All this, leveraging global communication programs and sophisticated Modern Marketing engines. The team is comprised of highly skilled Subject Matter Experts on all marketing services / execution / operations and act as the right hand of the field marketers; They are consultants, trusted advisors, and experts on the services they land. Functions range across communications to different audiences (B2B, B2C) and disciplines (event, digital, social, analytics).

 

What is this role, and how does it positively impact the business?

The Senior Account Manager supports and enables local “last mile” marketing execution through centralized marketing services and provides expertise in marketing tools, engines, and campaigns – including support of Marketing Managers to create and/or refine Marketing Communication plans. They provide end-to-end planning, execution, and analysis services, with tangible positive results for key performance indicators. They also ensure that campaigns are running seamlessly across different systems and tools, so they provide a great experience for our customers and partners.

 

The Senior Account Manager must deliver across the following seven competency areas:

  1. Enable Integrated and Consistent Marketing Execution from Area HQ to Subsidiaries
  2. Provide Project Management and Extensible Service Coverage
  3. Support a Cross-Engine Approach (Events, Digital, Data, Email and Tele)
  4. Provide Knowledge of Marketing Tools and Services
  5. Be a Consultant and a Trusted Advisor
  6. Privacy and Microsoft Brand and guidelines Gatekeeper
  7. Drive Efficient Localization

 

Competencies/Skills:

  • Proven skills in written and verbal communications; project management; business, systems, and process analysis; conflict resolution; and cross-group collaboration
  • Fluent in English, Arabic and French
  • Advanced project management strategies and tools
  • Demonstrated understanding of marketing communications vehicles, tools, and execution, both online and offline
  • Understanding of Operations
  • Ability to articulate and evangelize within the local marketing organization(s)
  • Relationship management skills collaboration and conflict resolution skills

 

Desired Characteristics:

  • Client service-oriented – Be positive and optimistic.
  • Self-starter with a proactive attitude
  • Individual contributor able to work effectively across different teams
  • Analytical aptitude and detail-oriented
  • An interest in Marketing and campaign operations
  • Team player – must focus on winning as a team rather than individually
  • Detail-oriented – Treat the work as your own and can analyze.
  • Drive for results – Be tough and persistent and know when to research vs. when to make a quick decision.

 

Required Experience:

  • University degree
  • 5-8 years of solid marketing communications, business operations or business consulting experience
  • Agency experience required, B2B experience in a multinational company is a bonus
  • On ground experience in in-person events

 

Background: The Team

  • The team standardizes Field Marketing Operations and enables ‘local last mile execution’
  • The team roles across Events, Measurement, Data & Insights and Social Media provide specialist Marketing expertise & insights, whilst the Senior AM role provides overall Marcom project management & knowhow.
  • With the increasing transition to Modern Marketing, the Account Manager acts as the ‘local champ’ for Modern Marketing tools & services, providing access to shared services such as the MSC (Marketing Service Center) on Marketing Automation.
  • Training & Coaching time-investment ensure resources are well trained, able to leverage leading practices from across the Globe, and focused on delivering Operational Excellence & Compliance
  • The Account Manager enables Corp to scale & consistently land the Global Engagement Programs of the Marketing Automation Program.

 

 




At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.