Program Manager (Project Management)
Program Manager (Project Management)
Department: Project Management & Delivery
Location: New York, NY, United States
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Wunderman Thompson is seeking a Program Manager (PMO or related certifications are pluses) with a breadth and depth of expertise to champion CX, digital and social media work across multiple workstreams with a focus on the customer at the center. To be successful in this role, you must possess experience in integrated marketing, building digital experiences, and creating compelling content. You must have a strong creative sensibility, a genuine interest in the digital and social landscape, and a hands-on understanding of content production for all channels. In this role, you will be responsible for leading talented project management teams to better understand client needs, market forces and consumer sentiments to deliver effective solutions. You will be accountable for ensuring all project deliverables are of high-quality, completed on time and on budget, and are aligned with the brand’s goals.
What you'll do:
- Work | Deliver work that is excellent, on time, on budget AND goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
- People | Motivate, direct and challenge teams to produce great work. You will be responsible for establishing and managing cross-functional teams across different locations that are collaborative, efficient and highly functioning.
- Process | Establish and manage program communication and process. You will be responsible for setting up appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams.
- Financials | Responsible for project estimation, planning and profitability. You will be responsible for building detailed project plans, managing resource allocations, and reporting on project status, burn rates, budgets and reconciliations to agency and client stakeholders.
Who you are:
- A builder | Process-oriented and an innovator with a strong point of view and distinct voice. Ability and appetite to create and bring people together and inspire solutions.
- Optimistic and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration.
- Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.
What you'll need:
- Minimum 6 years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar.
- Proven track record in driving creative solutions and digital content creation.
- Knowledge of social and mobile content creation and requirements for different channels.
- Customer experience and journey mapping, e-commerce, retail and consumer brand marketing experience are highly desired. Good understanding of emerging web standards, user-centered design (UX/UI), optimization and search practices.
- Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (UX, Tech, Strategy, Creative, Account, Research and Data) across remote offices.
- High EQ and the ability to read what a team needs to help motivate them.
- Self-motivated and driven to build and create great work.
Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.