Department: Client Services
Location: London, United Kingdom
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
What will you be doing?
The Account Director role is fundamental to the success of our client partnerships. You play a pivotal role in leading the smooth running and delivery of our client relationships and projects, through close collaboration at all times.
As an Account Director you will be responsible for and take ownership of the successful running of a number of large projects, armed with your experience and ability to think and do, to drive our clients business forward and of course, produce work to be proud of.
You will work closely with the Business Director in particular, to understand your client’s strategy and areas of opportunity, be responsible for the financial management of your account, and most importantly be a lynch-pin for the team, working closely with internal, client and external teams in multiple locations.
You will be working on one of the agency’s long standing and most awarded accounts, responsible for leading key strategic and creative projects. You’ll work alongside a Senior Account Manager, dividing projects between you, with the assistance of an Account Manager. However, the Account Director will have extra responsibility for the overall account revenue and relationship.
Creating superb client & inter-agency relationships - you will be a running key day to day relationships with existing and potential clients, leading and owning the key relationships, to guide the development of the account. Our Clients quickly need to see you as the lynchpin of this part of the business.
In addition, you’ll need to work closely with other WPP partners.
Primarily an ATL account, you will be responsible for protecting and growing the business ensuring the impeccable delivery of all existing projects, but also planning the future project pipeline with your Clients. This will involve seeking out new revenue streams, especially in digital, data, technology and delivering projects, which include these areas of expertise.
Taking commercial responsibility - you will be responsible along with your project director to recognise the commercial implications of agency decisions, as well as working closely with Clients to manage their budgets, with WT being the backbone of the WPP relationship.
Managing challenges and resolutions - when challenges arise, you will be first person the team go to, tackling challenges head on, problem solving in the moment, feeling empowered to escalate when required and finding solutions and managing the communication with the client, or agency leaders to resolve, and continuously find areas for improvement.
Making work to be proud of – this is a highly strategic and creative account, with great opportunities for excellent work. You’ll be collaborating closely with all client teams to ensure we deliver best solution to the clients business problem, championing the work internally and externally.
Supporting wider Client Team - you will have line management responsibility within the team, help with setting the vision for clients business and contribute to a fantastic team dynamic for all team members across all departments.
Who are you?
Creative & strategic passion - you will have extensive experience of delivering brand and tactical projects within an agency environment, on both a global and local basis, including digital projects
Smart but also practical- understanding the vision for your accounts and know how to execute against it. Knowing when to push Clients, but knowing when to sit back and listen. Adept at unearthing client’s challenges you will be able to go into their business, gain respect and understanding and look at opportunities to grow our relationship.
Solutions focused - you work well under pressure, keeping your cool when challenges arise and looking for resolutions. Not afraid to make the case for what you believe in, you speak convincingly and know how to get people excited about the work we do, and the opportunities ahead.
A team player – this means developing deep and honest relationships with Clients, becoming trusted advisors, whilst inspiring and leading a team of multi-disciplinary experts at times in multiple locations on projects to deliver on our commitments, and ensure everything we do exceeds expectations.
A clear communicator - you will have a great communication style, as comfortable leading a workshop, pitching a proposal to senior Clients, or giving feedback to a network team for whom English might not be their first language. Diligent and organised, everything you do will have clear outcomes, next steps and bring people on the journey with you.
What we can offer you:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.
Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.