People Operations Lead

Wunderman Thompson

Department: People

Location: New York, NY, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson North America is looking for its newest People Operations Lead to design and execute on HR processes that deliver operational expertise. You will provide support to the People Business Partner team for our designated regions across North America. This team provides standards for HR practices and supports initiatives, projects and programs from the Centers of Excellences (CoE). This role reports to the Head of People Operations North America.

**This is a remote-flexible opportunity across North America. While our offices are open for hybrid work ability, this individual can reside anywhere in the US so long as they are able to primarily work in EST or CST time zones.**   

What you'll do: 

Collaborate | Work closely with the program team to collaborate on the best technical and functional solution for Workday HCM design and integrations with Payroll and ATS. Partner with Talent Acquisition, Payroll, Compensation, Benefits, and other HR functions to ensure the HCM processes and integrations are working as expected. Partner with IT to ensure the network access integrations with Workday is working as expected and compliant. Manage People Operations Associates. 

Lead | Provide Workday functional expertise for HCM, Time, and Absence to the HR team and the Workday FINS and PSA teams. Provide general expertise with business process workflows, employee data, systems integrations. Manage HCM security role assignments, submit requests for new security access or changes. Identify opportunities for continuous improvement in business processes and operations. 

Own | Identify design/integration issues or opportunities for enhancement, and work with the Uhub shared service team to document the issue, test solutions and implement changes. Manage documentation of Workday, ADP, Greenhouse process maps and standard operating procedures, to include offline processes that need to be maintained.


Who you are:

People-Centric | You are a people person by nature. You communicate clearly and positively to get things done and promote necessary change. You are a natural problem solver.

A Software Nut | You are innately programmed to understand software and implement process across various groups and regions. You have an ability to merge art with science. 

Optimistic and resilient | Digs in and figure out how to work around problems. Yes and why not posture. Takes care of self and team. Maintains a balance of stamina and positivity.

Ego-less | We all wear the hats that need wearing- it’s a mentality that makes the team successful.


What you'll need: 

  • 7+ yrs experience in Human Resources Operations and/or HRIS. Workday experience is strongly preferred.
  • 3+ yrs experience with systems integration, preferably Workday integrations 
  • Confidence and ability to challenge and influence stakeholders 
  • A strong work ethic; able to work under pressure and manage competing priorities to meet deadlines and deliver results 
  • Exceptional diligence, resourcefulness, and strong attention to detail  
  • Analytical approach to problem solving, operational mindset 
  • Strong focus on service delivery and customer service excellence  
  • Able to build relationships across functions and key stakeholders across various teams 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.