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Junior Operations Support Engineer

Wunderman Thompson

Department: Technology

Expertise: Technology

Location: Poznań, Poland

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

We are Wunderman Thompson Technology - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Cognifide or Mirum – in 2020 we changed our names, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. 

As an Operations Support Engineer you will support Content Management System end-users with the use of the main content creation application as well as with various integrated 3rd party solutions. Besides and in addition you will perform infrastructure monitoring and recovery tasks, configuration consultancy for customers' IT teams, as well as reporting and customer training. 

What you'll get to do: 

  • Provide outstanding support service for Content Management System key users in the use of the CMS system and achieving their business goals 
  • Deliver high quality remote product training and specialized services to customers 
  • Support IT professionals by setting up, maintaining and troubleshooting customer applications and backend / support services 
  • Gain experience with CMS systems – content creation and system administration - Adobe Experience Manager and Sitecore, as well as other supported digital experience applications 
  • Introduce biz-tech improvements and share newly acquired knowledge within team
  • Investigate and solve incidents and potential threats on the application and infrastructure level  
  • Monitor multi-technology computing platforms, interfaces and servers (Zabbix, NewRelic, Grafana)
  • Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment  
  • Work as an integral part of an open-minded team collaborating with internal projects and developer teams 

What you should have:  

  • Technological mindset, technical background knowledge and willingness to learn - we like to share our knowledge and will gladly support your development 
  • Very good interpersonal skills and a genuine desire to help people as well as finding personal satisfaction in providing support 
  • Experience in customer service and application troubleshooting and additionally on Linux based architecture. 
  • The ability to think outside of the box to find the best available solutions to technical issues 
  • Understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and Cloud solutions
  • Fluent English (min. B2)  

Bonus points if you have:

  • Prior customer service desk and customer support experience 
  • Read and follow advanced technical manuals  
  • Experience with at least one of the following scripting languages: Python/Powershell/Bash 
  • Previous experience with ITIL framework & Agile methodologies 
  • Prior experience with software systems and/or testing web applications (programming skills are not required)
  • Previous experience in monitoring, chart analysis and reporting  

What we offer: 

  • Salary depending on presented skills: 6000 - 8000 PLN gross (Contract of Employment). 
  • We like to collaborate freely and interact with each other, that's why this is a perfect opportunity if you are comfortable with visiting the office once in a while (Poznań/Bydgoszcz/Katowice - whichever is closest to you)
  • Annual bonus dependent on company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
  • Hybrid work style and flexible working hours - you can work from home, from our offices, or mix your work plan
  • Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Lunch compensation (Pyszne.pl vouchers)
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others
  • Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at WTT - a designated mentor who will support you through your whole career at WTT   
  • Work equipment tailored to your needs with delivery to your door 

We are a part of Wunderman Thompson. Learn more about our Polish offices on dedicated social media: Facebook WT Tech Poland, Instagram WT Tech Poland. 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.