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Junior Support Engineer (CMS & Application)

Wunderman Thompson

Department: Technology

Expertise: Technology

Location: Poznań, Poland

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

 

 

We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.  

 

 
What you’ll get to do:  

  • Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level) 
  • Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture 
  • Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services
  • Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment
  • Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog)
  • Deliver high-quality remote product training and specialized services to customers 

 

What you should have: 

  • Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)  
  • Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions
  • Great interpersonal skills and genuine desire to help people
  • Ability to think outside the box
  • Fluent English (min. B2)
  • Willingness to learn and develop your skills 

 

What we offer: 

  • Salary depending on presented skills: 6000 - 8000 PLN gross (Contract of Employment). 
  • We like to collaborate freely and interact with each other, that's why this is a perfect opportunity if you are comfortable with visiting the office once in a while (Poznań/Bydgoszcz/Katowice - whichever is closest to you)
  • Annual bonus dependent on company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
  • Hybrid work style and flexible working hours - you can work from home, from our offices, or mix your work plan
  • Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Lunch compensation (Pyszne.pl vouchers)
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others
  • Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at WTT - a designated mentor who will support you through your whole career at WTT   
  • Work equipment tailored to your needs with delivery to your door 

We are a part of Wunderman Thompson. Learn more about our Polish offices on dedicated social media: Facebook WT Tech Poland, Instagram WT Tech Poland. 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.