Digital Account Director

Wunderman Thompson

Department: Client Services

Location: Johannesburg, South Africa

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Position Description

To drive insightful communications strategies and creative work; being proactive on the clients business; and the activation of effective communication campaigns cost efficiently and timely delivery; oversee the activities of AM /AE’s in all areas of an account; ensuring quality creative, production & media; develop associates skills base within immediate team; build strong & enduring client-agency working relationships. 


Main Areas of Responsibility 

•    Work as a member of the team, project managing effective communication processes by applying agreed processes and procedures
•    Timeous & effective complaints management
•    Develops in-depth understanding of Clients business
•    Delivers against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service
•    In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends
•    Leads meetings & delivers presentations
•    Contributes to integrated communication strategy development process – manages, participates and implements strategy
•    Manages communication research process (when required)
•    Manages creative development process, writes creative briefs & briefs creative, evaluates creative concepts
•    Manage media planning process
•    Manages implementation of production and delivery of communication activities
•    Directs overall brand office admin and communication – call reports, weekly status 
•    Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs
•    Ensure cost effective service delivery & therefore build Agency revenue
•    Identify proactive opportunities with future financial reward 
•    Manage team from basic HR perspective incl. performance management.  Is responsible for team delivery
•    Manages Financials ito a) presentation of key CE’s/budgets to Client b) budgets & billings d) Monthly Financial reporting
•    Open to and active in sharing knowledge/intelligence
•    Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment

Key Performance Areas:


•    Account profitability and revenue targets are achieved
•    Delivery against KAP
•    Efficient team delivery
•    Effective & insightful communication delivery
•    Overall efficient Account admin
•    A brand ambassador for the Agency

Experience/Qualifications Required


•    Brand management or marketing communications diploma or degree or equivalent
•    Minimum 7 years within Account Management/Client Services 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.