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Senior Account Manager

Wunderman Thompson

Department: Client Services

Location: Singapore, Singapore

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

We are looking for a Senior Account Manager, responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. You are expected to be the cross-functional (and pan geographic) team leader and manage medium to large scale accounts or multiple accounts, or independently manages brands within accounts. 

What you’ll do:

  • Works closely with & supports the Associate Account Director to translate the client’s vision and needs into business requirements, coordinate with strategy, creative & project teams on required deliverables, and manage client expectations.
  • Establish day to day working relationships with Brand Leads and Senior Marketers across portfolio to ensure that we can continue to grow our business and deliver.
  • Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their trusted digital advisor.
  • Ensure executional excellence within timeline and manage invoicing according to the contractual terms.
  • Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures that could otherwise be avoided through proactive planning and resource management (working with the Ops team)
  • Naturally probe and question your clients to understand what it is they need of us as their agency partner as the clearer the brief, the more refined and informed our response will be, alongside the Associate Account Director and Project Manager.
  • Anticipate, proactively address, and advise management on potential client growth, or revenue issues.

What you’ll need:

  • Min 5 years of relevant experience in a digital marketing communications capacity with local and international clients
  • Proven experience in managing teams working cross-functionally within a fast-paced environment
  • Digital creative agency experience is preferred with strong integrated comms campaigns exposure in online/offline, social media and website
  • Demonstrated track record of client relationship development and service
  • Must be proactive, a self-starter and an excellent communicator both verbal and written
  • Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.