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CRM & Data Specialist

Wunderman Thompson

Department: Data & Analytics

Expertise: CRM

Location: Buenos Aires, Argentina

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a CRM & Data Specialist, with a background in Digital Marketing, problem solving and strategic analysis. To be successful in this role, you must be able to thrive in a creative environment where collaboration, client service and attention to detail are a must. We work with both national and international clients in a wide array of industries. We provide keen insights based on data analysis that help them improve their online business. The core of this role revolves around extracting data, compiling reports and generating insights, working on a variety of projects. 

What you’ll do: 

  • Strategy |  Offer strategic architectural insight and consultation for a client’s holistic digital advertising strategy, follow up on strategic planning initiatives including customer engagement mapping, marketing communications journeys and reporting.
  • CRM Projects | Being Digital Platforms POC with Project Managers in order to enhance and optimize CRM projects.
  • Creative thinker |  always focusing on innovative, but measurable client solutions.
  • Manage | Manage the day-to-day activities and provide guidance for the project management team coordinate activities of the project management team with other PRD Managers.Coordinate meetings with the client and the production team and elaborate the meeting minute. Follow up of all assigned projects and supervise SLAs are met.
  • Analyze | Analyze client’s requirements and prepare understandable document for the production stakeholders. Identify, track, manage and mitigate risk on specific client engagements. Escalate these issues when necessary to ensure minimal impact to quality, budget, and timeline.

Who you are:

  • A builder | Navigates strong collaboration between people, processes and systems.
  • Innovative and adaptable | Keep up to date with evolving technologies and platforms. Implement processes and strategies that facilitate the growth of the practice. Embrace change and iteration.
  • Analytical and a problem solver | Process-oriented and an innovator with a strong point of view and distinct voice.
  • Client Partner | Engages with clients directly in the review and discussion of data trends, insights, and recommendations. Contributes to a high client satisfaction rating of agency relationships and contributions.

What you'll need:

  • +5 years of digital marketing strategy experience within marketing organizations or similar business applications
  • Understands the production processes and is able to define or set new ones when needed
  • Understands about Web Analytics, BI Tools (desirables) and Tagging (desirable)
  • Client Facing, organized, project ownership, analytical skills, diplomacy, communication.
  • Extreme attention to detail a must
  • Strong interpersonal and communication (written and oral) skills
  • Team orientated attitude
  • Capacity to learn new skills and master new tools
  • Advanced level of English / Bilingual 

 

 

 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.