All Careers

Account Manager

Wunderman Thompson

Department: Client Services

Expertise: Commerce

Location: Dubai, United Arab Emirates

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Position:                                Account Manager

Department:                          Client Services

 

Summary:

The Account Manager ensures the smooth production of campaigns – from briefing designers and copywriters, to managing budgets and possibly a team of executives.

The Account Manager will be primarily responsible for the management of relationships with clients.  As the point of contact for an agency’s customers, the Account Manager also co-ordinates the resources needed to service projects, builds strategic operational plans and balances the expectations of clients with the execution of creative work.

Often, they will be expected to plan campaigns, and successfully develop business accounts creatively and financially, while playing a positive role in your agency’s new business program.

Key Responsibilities:

  • To ensure smooth running of the day-to-day operations and ensure deadlines are met to achieve on-going client satisfaction.
  • To control and ensure that all output from the agency is of consistent quality to minimize mistakes that negatively impact agency profitability.
  • To assist the Account Director and contribute in the strategy development process to ensure sound advertising solutions are achieved.
  • To analyze and present competitive reports and budget reviews to senior agency personnel and client on a monthly basis to contribute to the strategic development process.
  • To maintain an effective relationship with client and agency personnel in a manner that straddles both operational and strategic contribution to ensure smooth running of the account.
  • To motivate and train the Account Executives

 

REQUIRED SKILLS:

  • Comprehensive understanding of online strategy, marketing, media concepts and branding.
  • Experience with Brand websites, email campaigns and mobile marketing
  • The ability to plan and strategize
  • A persuasive and confident approach to creative projects
  • Dynamic leadership, management and team building skills.
  • A keen attention to detail and budgetary restraints
  • Experience with global businesses, preferably with clients in technology fields (broadly based).
  • Strong client facing skills.
  • Successful track record managing multiple client assignments.
  • Sound qualitative & quantitative analytical skills
  • Excellent business development and project management skills.
  • Knowledge of all agency functional areas; including production, media, research and database.
  • Excellent communication skills.

 

REQUIRED COMPETENCIES:

  • Straightforward & direct
  • Clear communicator
  • Focus on collaboration and idea sharing
  • Builds to consensus
  • Fair & respectful
  • Active listening
  • Openness towards people and new ideas
  • Pursues personal growth through challenge

 

PREFERRED QUALIFICATIONS:

  •  BA/BS degree required
  • Agency or internet professional services experience
  • 1 year in a similar role. Total of 4 years with relevant experience in relevant product category.
  • Experience with direct marketing, relationship marketing and CRM within an integrated marketing perspective preferred.

 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.