Product Manager

Wunderman Thompson

Department: Experience

Expertise: Apps, CX, Data

Location: Atlanta, GA, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:  

Wunderman Thompson is seeking a Product Manager for one of the Atlanta office’s largest clients to define persona-driven requirements enabling the evolution of enterprise data infrastructure with a strong focus on how all our systems work together throughout the customer journey. This role will work closely with the stakeholders, architects, and the agile development team to drive projects end-to-end from ideation, design, development, launch, monitoring, and continuous improvements.  

To succeed in this role, you must be an expert at translating data into insights and recommendations and be proactive in managing projects and cross-functional partnerships. You must be an advocate for the user and have a passion for experiences that connect physical and digital worlds, to continually push, disrupt, challenge, and innovate ensuring that we’re doing the best work to drive the best results for our clients. 

This position is hybrid-flexible, with candidates ideally located in Atlanta, GA or surrounding areas. Candidates may work remotely as needed, with our spectacular new office near Ponce City Market opening in June 2023 and available for use!

What you’ll do:   

  • Strategy & Research| You will: Monitor and leverage data to recommend and validate opportunities to enhance product functionality. Conduct detailed research and discovery to understand user needs and pain points, existing processes and systems, and areas for improvement. 
  • Delivery & Execution | You will: Lead tactical work from facilitating workshops, documenting requirements and specifications, defining acceptance criteria, prioritizing the delivery backlog, usability testing, attending scrum meetings including daily stand ups, functional and technical review, and sprint planning. Oversee milestones and communicate project status, scope changes, and critical metrics. Coordinate release activities and the creation of release documentation including internal and external release notes and training/support materials as well as leading product reviews and demos to key stakeholders.  
  • People | You will: Collaborate closely and iteratively with clients and internal cross-functional disciplines including experience design, architecture, engineering, analytics, and operations and guide them through the product development process to deliver new and enhanced experiences. Bring the needed disciplines together to align on business and product goals, solution concepts, and requirements. Partner with fellow Product Managers and CX/UX experts to share learnings and insights across the portfolio.  


 Who you are:  

  • Leader | Influences without authority and fosters an environment of shared accountability and continuous improvement. Comfortable communicating and partnering with department leads, tailoring communications based on audience and level (technology, creative, finance, client, vendor).  
  • Builder | Navigates strong collaboration between people, processes and systems. Understands how to manage and negotiate trade-offs to lead discovery, definition, prioritization, planning, and delivery.  
  • Detail Oriented | Sharp attention to detail and a drive for perfection. Highly analytical and data-driven with the ability to define and analyze metrics that inform the success of products. 
  • A Strong Communicator | Excellent communication skills. Conducts team and client meetings with clear, concise language and leadership acumen. A skilled, creative, confident presenter and negotiator.  

What you'll need:  

  • 3+ years of experience as a Business Analyst, Product Owner, or Associate Product Manager guiding product development on an agile team in a professional environment. 
  • Knowledge of tools, activities, and techniques for discovery and definition; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 
  • Understanding of complex infrastructure and experience partnering with architects to develop robust solution requirements. 
  • Experience working with projects involving web technology, back-end, application and hosting-related platforms with a keen understanding of data infrastructure and APIs. 
  • Knowledge of the latest cloud technologies and industry trends. 
    • Experience defining and measuring success and using analytics tools and data to understand user behaviors and opportunities for improvements.  
    • Strong technical writing and oral communication skills. 
    • Previous experience with common product planning and delivery tools such as Productboard, JIRA, or similar. 
    • Experience working on government projects, data compliance, and identity management is a plus. 
    • Experience with Agile methodologies-experience with Scaled Agile Framework (SAFe) is a plus.

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.