All Careers

Account Director

Wunderman Thompson

Department: Client Services

Location: Seattle, WA, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Account Director

Wunderman Thompson

Department: Client Services

Location: Seattle, WA, United States

Who we are looking for:  

Wunderman Thompson is seeking an Account Director with CRM experience to lead the day-to-day management of a well-regarded US-based technology client . This is a unique opportunity to work with an established industry leader that is synonymous with innovation and drive customer marketing and communications transformation. As lead of the core team, you will partner with creative, strategy, data analytics, and project management leads to identify strategic opportunities and drive creative development for client assignments . You are responsible for maintaining strong client satisfaction, agency team engagement, project profitability and account growth.

As the team lead, the Account Director orchestrates the interworking of the various agency disciplines, regional teams, and agency leadership. This role owns responsibility for the growth and development of the new client business across all disciplines.  

 What you’ll do:  

  • Client-facing | Be proactive in assessing client needs and delivering added value to the client wherever possible. Become a subject matter expert in the client’s field, speaking clearly to the competitive landscape, products, services, trends, and brand positions within the client’s business. Be in person with the client frequently to strengthen relationships and grow the business.
  • Content | Collaborate and review project briefs to inspire and guide creative development. Provide clear goals and objectives for any campaign or creative endeavor with specific guidance and performance measures. Craft growth strategies, concepts, and business development blueprints to increase client value. 
  • Team | Build a cohesive team across agency partners, departments, disciplines, and offices where relevant. Mentor and grow direct reports to be stronger strategically, tactically, and interpersonally. Assess and recommend strategies for building efficiencies, streamlining operations, and enhancing the value of agency to the client. 
  • Process | Shepherd agency deliverables through regulatory and legal review process, where applicable. Accountable for on-time, on-budget completion of all group projects and the reporting of budget status to clients.  

Who you are: 

  • A builder | Innovator with a desire to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging, especially when working across disciplines.
  • An experimenter | Embrace the unknown and be ready to break process. You’ll be excited by opportunities to explore new ideas rather than rely on existing paradigms, and you view technology as a tool that can drive this creativity.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

 What you’ll need:  

  • A minimum of 8 years of account management experience at a creative or digital agency, or equivalent. At least a few of those years must be specific to CRM clients/projects.
  • Strong integrated marketing experience, with an emphasis on digital channels including email, web, apps and social.
  • Proven track record of developing strong client relationships. Ability to lead and communicate effectively with cross functional teams.
  • Technology experience is strongly preferred, especially campaign management/automation tools. If no tech experience, a proven curiosity and willingness to dive deep into complex categories.
  • Strategic thinking balanced with the ability to make decisions and recommend actionable strategy.
  • Embrace data as a core component of the work, informing the approach and reporting on the outcomes. Work closely with data analytics experts to interpret findings into actionable insights.
  • The ability to think on your feet and an eagerness to think outside the box.
  • Strong interpersonal/communication skills; you will be face-to-face with clients and internal departments at their busiest moments.
  • Technically proficient in presentation planning and development with the ability to present ideas, concepts, and strategic direction to senior level clients.
  • A positive attitude and capacity for thinking above and beyond the client’s initial ask.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
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$100,000—$230,000 USD

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.