Account Director


Department: Client Services

Expertise: CRM

Location: Austin, TX, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

About Wunderman Thompson MAP: 

Wunderman Thompson MAP is the world-leading center of excellence for Marketing Automation, Personalization, Loyalty and CRM at scale. Our mission is to deliver value for our clients by humanizing the relationship between the brand and the consumer. To do this, we help clients make data-driven and personalized experiences that can be scaled with efficiency and operationalized intelligently. We believe that serving consumers personal, mindful content in an omnichannel world is key to transforming experiences. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. 

At Wunderman Thompson MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  

Who we are looking for: 

Are you a strategic thinker with a passion for digital solutions and a solid technical understanding? Can you see yourself managing the very best direct marketing solutions for one of our big international clients? We are looking for an experienced Account Director with the hunger to deep-dive into and lead projects for one of our clients.

What will your day look like?

In the role as Account Director, you will be responsible for organizing and managing one of our large international clients. In the day-to-day business, you will be expected to lead the team and manage the client roadmap, so strong people skills and a strategic mindset is a must. Furthermore, you will play a central role throughout the entire project lifecycle, where you will make use of your strategic thinking and management skills as well as tackle more hands-on tasks. A solid technical understanding and a strong passion for digital solutions is essential, as you will work closely with our developers and the client's development/technical stakeholders. More specifically, your tasks include:

  • Manage all aspects of the client business providing superior customer service whilst helping them maximize their business opportunities
  • Meeting both client KPI’s as well as Wunderman Thompson business KPI’s and support the client in the development of their roadmaps
  • Support the Client Service Lead in managing all strategic planning activities, continuously looking for ways to optimize ways of working
  • Establish and grow a strong relationship with the client stakeholders and act as their escalation point and go to person if challenges occur that needs solving either at team or project level
  • Developing project scopes, plans and budgets
  • Overseeing and managing projects incl. securing progress across different departments, managing risk and ensuring deliverables on time, on budget and with high quality.
  • Keeping the client up to date on the roadmap and project progress and spend, as well as manage their expectations
  • Aligning with the rest of the account service team and the other workstreams, should there be dependencies or input needed from them for your projects
  • Cross-reference scope and requirements across multiple requests to ensure that solutions are additive and non-redundant
  • Proactively keep abreast of industry trends and share knowledge with team
  • Lead the preparation and conduction of the recurring internal and external meetings
  • Contribute to the monthly finance report with client in close collaboration with the finance team
  • Team Management including overseeing team members team’s performance ensuring they deliver the level of quality and service the client expects
  • Ensure work is delegated appropriately for their level and experience and that the team remains challenged and engaged
  • Involvement in recruitment and retention of team members as well as succession planning and resource forecasting
  • Acts as a positive role model through example

Who are you going to work with?

You will be the linchpin in a network of closely coordinated project managers, developers, data scientists and experience designers. You will get competent teammates from all around the world, who always go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency a decade or longer.

What do you bring to the table?

You are an easy-going person with a proactive and positive mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to details. In addition, you have: 

  • Minimum 5+years of experience as a CRM account director or similar
  • Extensive knowledge of what working with data, technical projects, and marketing automation platforms entails
  • Experience with strategic management and implementation of IT projects within CRM, web, and/or marketing automation
  • Experience with project management and hence the ability to lead and support project managers on your team
  • Ideally you also have experience with either Salesforce Marketing Cloud or Adobe Marketing Cloud
  • Experience balancing time across multiple team members and the ability to keep calm and composed in times of stressful situations
  • The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
  • Great communication and presentation skills in English. It is vital for this role, that you can communicate complex topics in a clear and understandable manner

Please note that traveling is expected as the client requires face time.

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. 


At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.