Project Manager (CRM)

VML MAP

Department: Project Management & Delivery

Expertise: CRM

Location: Austin, TX, United States

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who is VML MAP:

VML MAP is the world-leading center of excellence for Marketing Automation, Personalization, Loyalty and CRM at scale. Our mission is to deliver value for our clients by humanizing the relationship between the brand and the consumer. To do this, we help clients make data-driven and personalized experiences that can be scaled with efficiency and operationalized intelligently. We believe that serving consumers personal, mindful content in an omnichannel world is key to transforming experiences. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. 

At VML MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  

Who we are looking for: 

Are you an energetic Project Manager with a passion for digital solutions? Can you see yourself managing the very best direct marketing solutions for one of our big international clients? Would you like to join an agency that supports you to be your best? If yes, then VML could be for you! We are looking for a person with experience in project management and the hunger to deep-dive into projects for our growing list of clients.

A note about workstyle: VML MAP would like candidates for this position to be comfortable going into our Austin, TX office 5 days a week at a regular cadence to help build upon our culture with the client. We will still maintain levels of flexibility within specific hours and days in-office. These requirements will last to hybrid/remote flexibility after the first 3-6 months on assignment. Candidates interested must be local to Austin or willing to relocate (with paid relocation included and available for out-of-town applicants living in the US).

What will your day look like?

In the role as a Project Manager, you will be responsible for organizing and managing key client development projects for one of our large international clients, while ensuring delivery on time, on budget and with high quality. You will play a central role throughout the entire project lifecycle, where you will work closely with Developers and other specialized colleagues, as well as the stakeholders on the client’s side. More specifically, your tasks include:

  • Communicating and managing client relationships and expectations excellently
  • Developing project scopes, plans and budgets
  • Proactively ensuring that obstacles are mitigated, and project risks are minimized
  • Consistently meeting project deadlines as well as ensuring continuous progress
  • Being a daily sparring partner to your colleagues

Who are you going to work with?

You will be the linchpin in a network of closely coordinated Project Managers, Designers, User Experience Architects and Developers. You will get competent teammates who go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency a decade or longer. 

What do you bring to the table?

You are an easy-going person with a proactive and positive mindset. You work to deliver the best possible outcomes despite any challenges that may arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to details. In addition, you have:

  • Minimum 3+ years of experience being a digitally-focused project manager or similar
  • Salesforce Marketing Cloud experience is preferred
  • An interest in working with data, technical projects, and marketing automation platforms (Salesforce Marketing Cloud, HubSpot, Intuit Mailchimp, Marketo, etc.)
  • The competence, confidence and self-discipline to manage deadlines, estimates and budgets
  • Ideally, you also have experience or knowledge of Agile methodologies such as scrum

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.