Senior Application Consultant


Department: Technology

Location: Toronto, Canada

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.


Who is Wunderman Thompson MAP

Wunderman Thompson MAP is the world-leading center of excellence for Marketing Automation, Personalization, Loyalty and CRM at scale. Our mission is to deliver value for our clients by humanizing the relationship between the brand and the consumer. To do this, we help clients make data-driven and personalized experiences that can be scaled with efficiency and operationalized intelligently. We believe that serving consumers personal, mindful content in an omnichannel world is key to transforming experiences. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. 

At Wunderman Thompson MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  

Are you eager to learn about innovative technologies? Would you like to work with some of the world’s most skilled digital marketing consultants and developers on some of the most advanced CRM platforms? Then you might be just the Senior Application Consultant we are looking for!

What will your day look like?

As a Senior Application Consultant, you will be working with several of the top-ranked CRM platforms to orchestrate personalize customer experience by activating data. Your job will be to build and configure journeys, deliveries, and campaigns – as well as working with data analysis and API (Application Programming Interface) integration.

You will be writing technical project specifications based on client needs and requirements, creating estimates, as well as orchestrating and executing deployments, implementations, and test methods across a variety of projects – such as revamp of a customer journey, system migrations, or introduction of a new loyalty program.

Furthermore, your tasks include:

  • Analyzing customer requirements to determine technical feasibility
  • Outlining the effort of successfully delivering solutions into production
  • Configuring product features based upon specifications and design
  • Configuring client business rules and workflows
  • Creating and maintaining documentation of features that are developed for the applications
  • Testing configuration and newly developed features
  • Troubleshooting and resolving issues in existing applications
  • You will develop your skillset within technical areas of digital marketing technology
  • Supporting internal team and client users in their use of the application
  • Working within an agile framework, working in sprints to achieve tasks outlined for the coming week(s)
  • Manage your time and daily task to ensure project success.

Who are you going to work with?

You will become part of an exciting and globally distributed team, where you will be working closely with Architects, Developers, Technical Project Managers, Data Specialists, and other Application Consultants within the technical team. Additionally, you will work with Project Managers, copywriters, front-end developers, UX/CX Consultants, and Designers outside of your department. Our common feature is that we are all competent, respectful teammates who go the extra mile to help one another.

You will be joining our Technology and Development (TAD) team, which consists of 200 colleagues spread across 5 different countries. Our common feature is that we work together as one team with the same clients. In the position, you will overtime get the opportunity to visit your colleagues in various locations. In this position you will get a chance to put a personal touch on your daily tasks while developing your professional skill set.

We value room for diversity, and we are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What are you bringing to the table?

You are an outgoing and self-motivated person who contributes positively to the working environment with your team-player attitude. You are not afraid to express your opinion and your organized approach helps you meet deadlines and break down projects into manageable chunks. You are proactive and not afraid to grab responsibility. Your great communication skills in English, allow you to make complex problems understandable and manageable. In addition, you have:

  • Great interest in Digital Marketing Technologies and user experience
  • Educational background in computer science, data processing, engineering, IT (Information Technology), or similar
  • Prior experience with HTML/CSS, JavaScript or similar
  • Basic knowledge in any SQL flavor (MySQL, Postgres, Microsoft SQL Server, etc.)
  • Prior experience with project/task management
  • Strong communication skills in English – both oral and written

What we offer:  

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviours to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in the selection process.


At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.