Senior Digital Designer (Ad Agency + CRM Experience)


Department: Creative

Expertise: CRM

Location: Austin, TX, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.


Who is Wunderman Thompson MAP?

Wunderman Thompson MAP is the world-leading center of excellence for Marketing Automation, Personalization, Loyalty and CRM at scale. Our mission is to deliver value for our clients by humanizing the relationship between the brand and the consumer. To do this, we help clients make data-driven and personalized experiences that can be scaled with efficiency and operationalized intelligently. We believe that serving consumers personal, mindful content in an omnichannel world is key to transforming experiences. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. 

At Wunderman Thompson MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.  


The role:

Are you an ad agency Designer with at least 5 years of experience, ready to try something new at a different kind of agency? Do you have a passion for creating engaging, exciting visual experiences? Can you spot strong typography upon first glance? Do you have a desire to make everything pixel-perfect? If so, you might just be the experienced and self-assured Digital Designer we're seeking!

NOTE: We are seeking candidates with ad agency experience local to Austin, Texas. We are open to considering paid relocation to Austin for strongly qualified US-based candidates who would bring solid experience designing for CRM. Please do not apply if working on-site at the Austin location is not doable for you. 


What will your day look like?

As our new Senior Digital Designer, you will work on CRM and email campaign projects for global clients, gaining a thorough insight into their businesses. You will create creative content in various forms with tasks that include:

  • Designing and defining visual guidelines and master templates for CRM projects (often within existing brand guidelines for large global brands)

  • Advising on design and visual identity of content used in direct marketing channels such as emails, SMS, apps, paid and social media

  • Creating content assets for set templates within existing design guidelines

  • Dazzling everyone with your GIF animations

  • Visualizing strategies and ensuring a cohesive visual experience

  • Sparking an interest and increasing the engagement of more than 100,000 end-users every week.

  • NOTE: Some travel will be required on occasion for face-time with clients. 


Who are you going to work with?

As a member of WT MAP's creative Experience Communications & Design team, you will work closely with communication/content strategists, copywriters, data scientists, tech developers and project managers to brainstorm ideas and create exciting experiences.

You will interact with interesting and kind colleagues in a setting that prioritizes collaboration and camaraderie. We come from diverse backgrounds and have unique skillsets, so you’ll get plenty of opportunities to apply your expertise.

NOTE: An important part of being an employee of Wunderman Thompson MAP is also to be a culture bearer; someone who enjoys being surrounded by amazing colleagues. We will be flying in team members from MAP headquarters in Copenhagen to help train on MAP processes and establish our first presence in the U.S. While WT does generally observe a hybrid work schedule, we are building a team that can work on-site in the Austin office as much as possible during the first 3-6 months of your employment, ensuring that all new hires will benefit from this limited time with our Copenhagen team members. This means you will be a vital piece of our new office! 

What do you bring to the table?

You are down-to-earth and enjoy fast-paced work environments. You can fit into a tight-knit team, while working independently on multiple projects at the same time – with team feedback and involvement. With your organized and detail-oriented approach, you play an active role in projects, from initial idea generation to execution and approval. In addition, you:

  • Have a minimum of 5+ years of experience in a similar Designer role, specifically within an ad agency setting. 

    • Please NOTE: Ad agency experience is a firm requirement for this role. We ask for only candidates with ad agency experience to apply at this time. 
  • Are highly skilled in Photoshop, Illustrator, Adobe XD and preferably Adobe After Effects. Familiarity with Sketch and Figma is also desired. 

  • Have work samples you can share that demonstrate ability to bring fresh and modern design to CRM work / email campaigns. 
  • Have experience adhering to guidelines, though also good at identifying and seizing opportunities.

  • Are a pixel perfectionist with a creative mindset – even within more restricted frameworks.

  • Are good at working in a high-paced environment.

  • Have the ability to deliver beautiful, flawless and innovative content.

  • Are always staying in touch with the latest software and trends in digital marketing.

  • Enjoy working with many different colleagues and projects at the same time.

  • It is valued if you are also familiar with video creation, editing and post-production.


***If helpful to know before applying, we are not seeking candidates who are Product Designers or UX Designers for this role.***


What we offer:  

  • Passionate, driven people | We champion a culture of people that do extraordinary work. 

  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery. 

  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness. 

  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally. 


Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.