Who we are looking for:  

At Wunderman Thompson we believe that products are not simply apps or websites that solve functional problems for customers. They are the experiences that personify and differentiate our client’s brands. We are looking for a Senior Experience Strategist who is a strategic contributor who marries experience strategy with storytelling. As an insatiably curious knowledge gatherer, you’ll lead and drive the strategy, development, execution, and stewardship of digital products and capabilities. As this role involves  client interface and collaboration, you would be expected to be a quality presenter and excel in written and verbal communication. 

 What you’ll be doing:  

• Structure and facilitate effective workshops with internal teams and clients to define business and product goals, MVPs, solution concepts and features. 
• Conduct usability testing (in-person and remote, moderated, and unmoderated) to gather insights on the needs, behaviors, preferences, and pain points of the target users and evaluate user experiences including validate design concepts or prototypes. 
• Gather and analyze both qualitative and quantitative data to extract actionable insights using tools like analytics software, surveys, and user behavior tracking.  
• Share findings, insights, and recommendations as compelling and unique insights to cross-functional teams and give them a powerful jumping off point informed by research and data. 
• Create customer centric personas, scenarios, and journey maps that capture key characteristics, jobs-to-be-done and customer insights and keep the user at the center of the process.
• Help develop and design user stories, concept wireframes and prototypes to various degrees of fidelity to make your ideas clearly understood. 
• Ensure the findings align with the overall business strategy and objectives by considering the feasibility and viability of design recommendations.
• Evaluate results and help optimize and enhance products post-launch.
• Co-create a comprehensive content strategy to optimize the user experience and engagement of client’s digital products, ensuring cohesive and impactful messaging across all digital platforms, based upon data driven industry trends and competitive analysis.  

What You’ll Need:  

Required: 

• 4-5+ years of professional strategy experience having worked at a digital agency, in-house product teams, and/or boutique firms.  
• Knowledge of the mechanics for experience strategy, customer research, and experience design is required. 
• Ideal candidate will have strong knowledge of Digital/CX strategy and a track record of delivering complex strategy assignments.  
• Ability to articulate and educate Clients and team members on Digital/CX strategy, trends, and challenges.  
• Experience collaborating with product managers, designers, and developers in cross-functional team to deliver digital products.
• Proven record creating product strategy artefacts for website or app experiences, including customer journeys, product vision, prioritization matrix, and product roadmaps.
• Comfortable working independently, with some guidance.
• Experience working on multiple work streams with a familiarity and comfort working within an AGILE methodology. 

Preferred: 

• Bachelor’s degree or similar experience within a customer experience, user experience, or innovation team. 
• Experience using Figma, Miro is preferred. 

What we can offer you: 

• Passionate, driven people | We champion a culture of people that do extraordinary work. 
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery. 
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally. 

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.