Commerce Futures 2022 brochure

COVID-19 has done many things – most of them distinctly unpleasant. It has also helped rewrite the rules of engagement for many businesses, and to forge a new breed of consumer.

Spurred on by some startling tech developments, we now look into a future of infinite shopping possibilities. Across all age groups, consumers may never again shop in the same way.

So, dive in and pick a page, as we take you on a whirlwind, thought-provoking tour of our top 20 trends, complete with the actions to take to help you navigate them with confidence.

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