Andy Jones is Group Director of Operations at Wunderman Thompson Commerce and COO of the UK business. As part of this role, Andy heads up the Employee Experience team, helping shape employees work experiences so we attract, retain and develop the best people in the business within a leading work environment.

Previously Andy served as the Director of CX for all of Wunderman Thompson Commerce, responsible for the Experience Design, Consultancy and Innovation, Digital Intelligence and Front End Development team - prior to that leading the Customer Experience stream, all the while inspiring his teams to deliver great customer experiences that reduce friction, inspire purchases and optimise eCommerce performance across platforms, marketplaces and retailer sites.

Andy joined the organisation in 2001, taking the front-end lead for many eCommerce solutions for major brands and retailers including Morrisons Cellar, Audi, DFS, and Boots.