Commerce

Our Commerce offering is a global eCommerce consultancy that brings strategic clarity, tech know-how and creative inspiration to help organizations deliver winning commerce capabilities across digital channels: Amazon and other marketplaces, online retail, D2C and social.

At a Glance

Inspiring Commerce Journeys

400+ enterprise-level eCommerce solutions built for brands and retailers, including the world’s largest B2B, CPG and fashion commerce platforms.

At a Glance

Driving Multi- Channel Growth

$29bn online revenue generated annually for clients, including $10bn across Amazon, Tmall and eBay marketplaces.

At a Glance

Building eCommerce Tech Globally

2,000+ commerce experts across more than 25 offices, helping future-proof client businesses through best-in-class technology.

Commerce Solutions

Digital Strategy

Strategising for growth, underpinned by proven services to support end-to-end commerce journeys

man with mobile phone in front of shiny yellow painted wall

Customer Experience

Creating inspirational multichannel journeys to drive engagement and transactions

eCommerce Technology

Defining and deploying best-in-class technology to support eCommerce operations

Commerce Operations

Running critical operations to sustain high performance in your eCommerce investment

Amazon / Marketplace Services

Helping brands sell and scale globally on Amazon and other marketplaces

Sustainable Commerce Practice

Providing opportunities for brands to deliver against their environmental commitments.

Data Services

Going beyond hard data to drive customer insight and support smarter decisions

Shopper Marketing

Creating seamless consumer experiences to drive commerce in physical or digital retail

Social Commerce

Leveraging social media and influencer marketing to drive consumers to purchase

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ShelfMaster

Helping brands win on the Digital Shelf

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Resolve

Our privacy-first personalisation technology that creates powerful customer experiences without third-party tracking

DFS: AI Optimization in a supply chain crisis

Wunderman Thompson Commerce and Satalia help DFS combat the challenge of routine delivery, building a last-mile delivery solution. Using skills that already exist in the business, we used AI technologies and toolsets to get more out of them.

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The Need for a Composable Commerce Strategy

Composable Commerce describes building entire architectures piece-by-piece, comprising distinct services and tools that are integrated to provide the complete marketing, sales and service lifecycle, whilst keeping the customer experience and business needs at the forefront. And it’s set to deliver the foundation for how consumers will buy in the future.

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