Our Commerce offering is a global eCommerce consultancy that brings strategic clarity, tech know-how and creative inspiration to help organizations deliver winning commerce capabilities across digital channels: Amazon and other marketplaces, online retail, D2C and social.
Commerce
Inspiring growth for brands and retailers by helping them win in an era of connected commerce.
eRetail Services
eRetail @ Wunderman Thompson Commerce helps ambitious brands execute seamlessly and profitably across all digital channels. We do this through an integrated suite of services:
Channel Audit
With multiple routes to market available, we audit, guide and execute your optimal channel strategy
Channel Strategy & Execution
Supporting brands with strategy and execution across all online channels
Commerce Intelligence
Connected data, driving optimisation and insight. Powered by Wunderman Thompson Commerce
Path to Purchase
A suite of best-in-class products to ensure your customers' path to purchase is fast and friction-free
Commerce Solutions
Digital Strategy
Strategising for growth, underpinned by proven services to support end-to-end commerce journeys
Customer Experience
Creating inspirational multichannel journeys to drive engagement and transactions
eCommerce Technology
Defining and deploying best-in-class technology to support eCommerce operations
Commerce Operations
Running critical operations to sustain high performance in your eCommerce investment
Amazon / Marketplace Services
Helping brands sell and scale globally on Amazon and other marketplaces
Sustainable Commerce Practice
Providing opportunities for brands to deliver against their environmental commitments.
Data Services
Going beyond hard data to drive customer insight and support smarter decisions
Shopper Marketing
Creating seamless consumer experiences to drive commerce in physical or digital retail
Social Commerce
Leveraging social media and influencer marketing to drive consumers to purchase
Retail Media
Calibrating the capabilities, channel strategy, vision and organisational fit of your brands
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Commerce Work
Sainsbury's
Feeding the Nation with Sainsbury's
When panic set in, Wunderman Thompson Commerce helped Sainsbury’s feed the nation
Read Case Study 
Hotter
Kickstarting a new Ecommerce Platform during Lockdown
Taking Hotter's digital presence to the next level
Read Case Study 
Ted Baker
Leading the next generation of global fashion retail
Supporting Ted Baker’s global vision
Read Case Study 
Reynolds Consumer Products
Helping Reynolds win on Amazon
Capturing meteoric sales growth via advertising on Amazon.
Read Case Study 
Specialized
Expanding D2C by leveraging local retailer partnerships
Building the Specialized CX globally
Read Case Study 
Our Partners
Through our partners, we’re inspiring powerful ecommerce journeys for clients globally.
Commerce Insights
Insight
Disruptive Technologies
A spotlight on 6 leading technologies that will shape our future
Read Article 
Insight
The Future Shopper Report 2022
Presenting an unparalleled view into the world of online commerce and consumer shopping behavior
Read Article 
Insight
Infographic: Why marketplaces are a must for omni-channel B2B
Marketplaces command a huge and growing share of the B2B eCommerce market
Read Article 
Commerce News
News
Wunderman Thompson Acquires Leading AI-focused Tech Company Satalia
Acquisition will bolster Wunderman Thompson Commerce’s tech proposition through intelligent data-driven insights, decision-making and execution
Read Article 
News
Wunderman Thompson Acquires NN4M, a Leading Mobile Commerce Provider
Acquisition to strengthen Wunderman Thompson’s commerce offering
Read Article 
News
Wunderman Thompson Commerce and British American Tobacco recognised as the very best
The awards celebrate the very best in the eCommerce sector, and we are thrilled to have stood out as the leaders in this tough category
Read Article 
News
Wunderman Thompson Adds European Commerce Consultancy to its Network
Newcraft further strengthens our global network with its proven expertise in data-led commerce consultancy
Read Article Our Leadership
Neil Stewart
Global CEO, Commerce & Technology
Wunderman Thompson
Amit Gupta
CEO India
India
Helmut Rieder
CEO
Luxembourg
Glen Burson
Chief Technology Officer, EMEA
United Kingdom
Patrick Munden
Chief Growth Officer, Commerce & Technology
United Kingdom
James Westoby
CEO Commerce and Technology
United Kingdom
Andrew Jones
COO
United Kingdom
Hugh Fletcher
Global Marketing Director
United Kingdom
Krantik Das
Director of Strategy
United Kingdom
Rachel Smith
Customer Experience Director
United Kingdom
Other Areas of Expertise
Expertise
Inclusive XP
Inclusive Experience Practice - Designing a world where everyone feels welcomed
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Expertise
CX
Inspiring the growth of brand preference by creating signature experiences that solve unmet customer needs and deliver business value.
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Expertise
CRM
We help ambitious brands grow by humanizing the relationship between the brand and the customer at scale.
Find out more