Commerce Experience Design is the overlap between Interface Design, User Experience Design, and Service Design. It's a practice unique to Wunderman Thompson Commerce & Technology. Example outputs include Customer journey maps, Service blueprints, Customer Research (Quantitative and Qualitative), Experience strategy and Prototypes, and Future journey maps. We base these deliverables upon five principles:
- Levels of Zoom
- Multiple Angles
- Omnichannel
- Data Enabled
- Strategic Foresight