Commerce Experience Design is the overlap between Interface Design, User Experience Design, and Service Design. It's a practice unique to Wunderman Thompson Commerce. Example outputs include Customer journey maps, Service blueprints, Customer Research (Quantitative and Qualitative), Experience strategy and Prototypes, and Future journey maps. We base these deliverables upon five principles:
- Levels of Zoom
- Multiple Angles
- Omnichannel
- Data Enabled
- Strategic Foresight