Wunderman Thompson CRM

By better understanding customers, we enable brands and businesses to inspire their customers along the individual journey.

CRM makes brands more valuable to customers and customers more valuable to brands.

We transform the experience through ​personalization and omnichannel orchestration​, powered by intelligent data sensory systems, ​activated through integrated technology platforms and ​delivered via customer-centric operating models. ​

We make the complex possible ​for ambitious brands.

CRM in practice

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Humanizing the relationship

As marketers, we often hear the term “personalization” used in connection with other buzzwords like omnichannel, one-to-one, hyper personalization, at scale and so on. But this phraseology rarely brings us closer to the true meaning of personalization.

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A holistic approach to CRM

You can have the most powerful creative assets in the world, but if you don’t know how to connect them to data, scale them with technology and engage with the right customers at the right time, you are going to fail.

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CRM Solutions

Accelerating growth through personalized customer journeys to increase engagement and loyalty and enhance customer lifetime value

Developing advanced marketing solutions to personalize the customer journey, obtain the right data for strategic decisions through a 360-degree customer view and increase marketing ROI.

Designing, executing, tracking and analyzing campaigns to further qualify future strategic decisions to attract more customers and achieve campaign goals.

Designing, building and implementing a Loyalty Program to increase customer lifetime value and improve sales success, create sustainable growth and increase profits.

Seamlessly connecting CRM & Paid media to create connected customer experiences while optimizing media spend.

CRM Work

Kit Kat Canada

Kit Kat Pride

How we transformed an icon to support the LGBTQI2S community.
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Burger King
Has Awards

Burjer Kinj

Burger King
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Burger King introduced a new letter to the alphabet and replaced their Arabic logo to solve a major linguistic challenge
JetBlue Airways
Has Awards

Easing Travel Stress with JetBlue

The JetBlue app brings users convenient, mobile travel every step of the way.
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mobile screen showing Jet Blue travel app

Dr.Max SubClubs

Improving Dr.Max’s most successful loyalty program ever
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CRM Insights

HERO F100 2023 cover

The Future 100: 2023

Our annual forecast of 100 trends to watch in the coming year.
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Purple machines building a car

The B2B Future Shopper Report 2023

Welcome to the 3rd edition of The B2B Future Shopper Report
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HERO D7 A1639 HR

New trend report: Into the Metaverse

Emerging consumer trends and brand opportunities in the metaverse
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In Focus KV Ice Cream

Inspire InFocus Global Report

Wunderman Thompson launches the world’s largest social study on inspiration
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CRM News

British Heart Foundation logo in the middle of red circle
In The Press

British Heart Foundation Appoints Wunderman Thompson UK

The British Heart Foundation has appointed Wunderman Thompson UK to take over its below-the-line account as its CRM agency
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Samsung folding phone
In The Press

Samsung Retains Wunderman Thompson

Global tech giant Samsung has reappointed Wunderman Thompson UK to handle its pan-European CRM account following a competitive review
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image showing three bottles of fruit juice
In The Press

Greek Effies

The Silver Effie for the campaign designed for the total relaunch of Life juices, won DELTA and WUNDERMAN THOMPSON in a highly competitive award category.
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