COVID-19 hit retail like a sledgehammer and, let’s face it, none of us were fully prepared for the fallout. The near-instant digital revolution it triggered, with online shopping and home deliveries replacing store visits overnight, caught many firms off-guard.

But businesses have battled hard to pivot through the pandemic, scaling their digital offers at breakneck speed. Now, there is a feeling - at least in UK - we are coming out the other side. Stores are open again, footfall is on the rise, yet digital is more important than it ever has been – as our Future Shopper and other surveys confirm.

So, what will the post-COVID retail landscape bring, and how are companies organising themselves for future success? This is what we address in this report.

Please provide your contact information to continue. Detailed information on the processing of your personal data can be found in our Privacy Policy.

Related Content

Brand Guardian
In The Press

Brand Guardian, AI inclusive representation

Ezinne Okoro, our global chief equity, inclusion and diversity officer, shares with The Drum how inclusivity is a key demand from clients.
Read More
The B2B Future Shopper 2021
Insight

The B2B Future Shopper Report 2021

An in-depth guide to the habits and preferences of B2B buyers across the UK, US and China
Read Article