We surveyed 500+ digital commerce decision-makers to get their views on CX, the current state of their CX strategies, and the barriers they face to improvement. The guide shows you how and where CX should be dialled up through effective action to help you stand out from the crowd.
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A vital recession-survival-strategy for digital retailers
Expertise
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New thought pieces to improve your CX across key areas:
Insight
Report: Content is king! How to recession-proof your eCommerce brand
A content strategy guide to keep hitting your KPIs in today's challenging market conditions
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Insight
Report: Can your business afford not to have a design system?
Faster product rollouts, baked-in accessibility standards, protected brand ID: our experts share their tips to get you there
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Insight
Report: Why (and How) Optimisation will save you money and deliver value
The vital role Optimisation plays in Customer Experience
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Insight
Report: Getting returns right: how to make the process painless
And the 5 ingredients of the ideal returns experience
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Insight
Report: Why your business should prioritise accessibility
4 big reasons why accessibility is important
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Insight
Google Analytics 4: What is it and how should we prepare for it?
And how do you move from Universal Analytics to GA4?
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