COVID-19 has done many things – most of them distinctly unpleasant. It has also helped rewrite the rules of engagement for many businesses, and to forge a new breed of consumer.
Spurred on by some startling tech developments, we now look into a future of infinite shopping possibilities. Across all age groups, consumers may never again shop in the same way.
So, dive in and pick a page, as we take you on a whirlwind, thought-provoking tour of our top 20 trends, complete with the actions to take to help you navigate them with confidence.