Privacy Policy

As a member of the WPP Group, one of the world’s largest communications service groups, Wunderman Thompson Tokyo (hereinafter referred to as WT Tokyo) provides valuable and excellent work to our clients based on our management philosophy and rules. Recognizing that personal information is our information asset as well as an important asset of our clients, we at WT Tokyo has established and shall endeavor to implement the following privacy policy.

  1. WT Tokyo has formulated codes and standards on the management system for personal information protection and properly applied them to all personal information handled in the course of business in order to comply with laws and regulations, governmental guidelines and other standards pertinent to personal information protection.
  2. WT Tokyo shall clearly define the purpose of use within the scope necessary for performance of business, and acquire, use and provide personal information in an appropriate manner. We shall use the personal information obtained only within the scope of the purposes of use and shall take necessary measures to prevent malicious use.
  3. In the event that WT Tokyo outsources all or part of the business activities handling personal information, we shall select the outsourcing company in accordance with our own criteria to determine whether the outsourcing company can meet an adequate level of protection, and appropriately manage it by contract.
  4. WT Tokyo shall take reasonable preventive actions against risks including unauthorized access to, loss, destruction, alteration and disclosure of personal information. If any issue arises, we shall properly take corrective actions.
  5. In the event that WT Tokyo receives any complaints and inquiries on personal information, or any requests from an individual for disclosure, correction, deletion, suspension of use of his/her personal information, we shall respond without delay.
  6. WT Tokyo shall endeavor to review and improve our management system for personal information protection on a constant basis.

Fate of enactment: December 15, 2005
Last revised: August 1, 2020
Wunderman Thompson Tokyo
Akira Suzuki
Chief Executive Officer


Complaints and Consultation Inquiries Desk for Personal Information
Yebisu Garden Place 30F, 4-20-3 Ebisu, Shibuya-ku, Tokyo 150-6030, Japan
TEL：03-3280-9500 (From 9：00 to 17:00 on weekdays) FAX：03-3280-9547 (24/367)
<Personal information manager> Takumi Ichihara, Chief privacy officer

PERSONAL INFORMATION COLLECTION AND USE

[Purpose of use of personal information]

Type of personal information: Information on event/promotion participants
Purpose of use: Data analysis on participants, offering of prizes/gifts
Category of Disclosure: Non-disclosure

Type of personal information:
Information on executive officers and employees of clients (advertisers, etc.) and outsourcing companies
Purpose of use:
Business communication, negotiation, invoicing/payment, information management of client/outsourcing companies
Category of Disclosure: Disclosure

Type of personal information: Customer information, including clients
Purpose of use: Business communication, contract fulfillment, call of duty
Category of Disclosure: Disclosure

Type of personal information: Business card information
Purpose of use: Business communication
Category of Disclosure: Disclosure

Type of personal information: Information on inquiries/opinions
Purpose of use: Response to inquiries / opinions
Category of Disclosure: Disclosure

Type of personal information:
Employee and prospective employee information, including permanent, temporary, and part-time employees
Purpose of use: Human resource management, tax affairs/accounting, recruiting
Category of Disclosure: Disclosure

Type of personal information: Information on consumer survey respondents
Purpose of use: Analysis of consumer survey results, offering of rewards
Category of Disclosure: Disclosure

Type of personal information: External open information/purchase information
Purpose of use:
Our services and associated businesses, the introduction of our services, event/promotion announcement, consumer survey, and data analysis
Category of Disclosure: Disclosure

[Measures taken for the safety management of retained personal data]

Establishment of the Basic Policy
Our privacy policy is published on our website

Establishment of Regulations
We have established regulations for each phase of information acquisition, use, provision, and disposal, including handling methods, the person in charge, and their duties, and we review them regularly.

Organizational Safety Management
Regular self-inspections and internal and external audits are conducted.

Personnel Safety Management
We obtain confidentiality pledges from employees and provide regular employee training.

Physical Safety Management
Control of areas where personal information is handled and preventing equipment/electronic media theft are implemented.

Technical Safety Management
We have a system in place to protect against unauthorized access from outside.

External Environment Assessment
Personal information is stored using cloud services
The data centers for the cloud services are in Japan and overseas
We verify that such cloud services have appropriate access control and assess the personal information protection systems in these countries and regions

[Procedure for disclosure request]

If you or your representative would like to request notification of the purpose of use, disclosure, correction, addition or deletion, suspension of the use of the personal information we hold, or restriction of passing it to third parties (hereinafter referred to as "request for disclosure”), please contact us at the following address. In such cases, in order to prevent the leakage of personal information or rewriting of information, we will ask you to submit documents and materials that enable us to verify your identity and respond to your request as prescribed in our procedures. This procedure applies to retained personal data whose category of disclosure is "Disclosure" in [Purpose of use of personal information] described above.

[Name of the certified organization for personal information protection and contact information for filing complaints]

If you find inadequacy in our management of personal information, you may file complaints to us first. However, if you are not satisfied with our response, you may file complaints to the above-certified organization for personal information protection.

Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Complaints and Consultation Inquiries Desk for Personal Information
Roppongi First Building, 12th Floor, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
TEL: 0120-700-779

If you have any questions, complaints, or concerns about the personal data we have retained, please contact the following:
Complaints and Consultation Inquiries Desk for Personal Information
Yebisu Garden Place 30F, 4-20-3 Ebisu, Shibuya-ku, Tokyo 150-6030, Japan
TEL：03-3280-9500 (From 9：00 to 17:00 on weekdays) FAX：03-3280-9547 (24/367)
<Personal information manager> Takumi Ichihara, Chief privacy officer

Personal Information Consent Statement

For retention of your personal information, we have established the following policy for the handling of such personal information, and shall endeavor to protect it.

[Purposes of use of personal information]
To respond to inquiries.

[Third party provision]
Unless otherwise required by law, we will not provide to any third parties any personal information of an applicant without prior consent of the person.

[Outsourcing of personal information handling]
We may outsource personal information handling.
In that case, we will assess, select an outsourcing company, and provide adequate oversight for the outsourcing company.

[Arbitrary property of submission]
Submission of your personal informant is not mandatory. However, please note that if you do not submit your personal information, we may not be able to make an assessment on employment.

[Request for disclosure of personal information]
You have the right to request notification of the purpose of use, disclosure, correction, addition, deletion, and the right to refuse the use or provision of your personal information. Please contact the following whenever necessary.

Tel: 03-3280-9500
Wunderman Thompson Tokyo
Chief privacy officer Takumi Ichihara

Please provide your contact information to continue. Detailed information on the processing of your personal data can be found in our Privacy Policy. (in particular the "How Do We Use It?" Section).