The unprecedented crisis in modern human history has put immense pressure on businesses and brands. All will have to start thinking in newer ways, reimagining everything from their business process to their brand and product offerings.
Titled ‘The Big Bang of Do’, the agency’s study provides clients and businesses at large, a short and easy guide on how to make critical marketing and communication decisions in these times. The thinking behind the study was that businesses and brands will have to be more careful, responsible and creative in their actions and their communication. Businesses and brands will need to modulate and calibrate their response to this crisis depending on what kind of need they are satisfying in consumers’ lives, or what product and services they are providing instead of going dark.
The study on business and social good showed that over 80% of consumers, across the age spectrum believe that brands and big companies should take responsibility for improving the world.
Certain templates were identified for brands such as:
- ‘TAKE DIRECT ACTION. DO THE DOABLE’: Acts that directly respond, generously, to whatever scale is doable, within the framework of rapid response (eg.1 day).
- ‘GO OUT OF YOUR WAY. DO THE SUPPORTABLE’: Acts that support individuals or groups who could be serving as crisis managers on the field, in the labs, in the wider infrastructure to enable humanitarian efforts.
- ‘RECALIBRATE YOUR BUSINESS. DO THE TRANSFORMATIONAL’: Acts that protect people from consequences, now and in the future.