BT’s Global unit provides multinational corporations with the expertise and technology they need to digitally transform their businesses They are world leaders in customer contact solutions - where a brand has one-to-one contact with customers
The instant revolution in working practices that took place across the world in 2020 brought unprecedented challenges. Physical customer contact centres with tightly knit teams in close proximity, emptied overnight. In days, the risk of customer experiences being compromised increased exponentially. Despite these radical changes, the importance of excellent end-to-end customer experience remained critical. And with it, the choice of customer contact solutions partner.