Our Work

Creating the digital bank of the future

Consulting strategicroadmap

Helping a Fortune 500 bank become the digital leader in banking.

Client

Fortune 500 bank

Office

  • Madrid

Challenge

To support a traditional bank in its transition to digital, help them lead the disruption in banking and solidify their position for the future.

Inspiration

What would a bank do if they were to design a financial services business today starting with customer needs?

Idea

Putting the customer’s financial health first, we created a customer-centric experience portfolio for BBVA to empower people to make better decisions with their finances. These services included Bconomy, a financial wellness tool that uses data and analytics to compare and improve customer financial health with other consumers. We launched BBVA Valora, which gives those looking to buy or rent a clearer picture of their expenses and projected cost of living. We also launched Baby Planner, a service that offers critical financial support before, during and after a baby’s birth.

Growth

For three years in a row from 2017 thru 2019, BBVA’s mobile banking app was named the best mobile banking experience in the world by Forrester Research and the number one for customer experience in all priority markets. Driven by this highly successful digital transformation, in 2018 Forrester Banking Wave ranked BBVA as world-class in mobile banking services. Our team also helped BBVA reduce their time to market for products and services from over two years to nine months.

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