Challenge

Videoland is the leading local OTT (over-the-top) streaming service in the Netherlands. It’s operated by international media company RTL Group, which runs 68 television channels and 31 radio stations across Europe.

To turn leads into avid fans with premium subscriptions, RTL/Videoland needed to be able to deliver relevant, personalised communications and recommendations.

Inspiration

Enabling teams to capture, segment and activate data across multiple devices.

Rtl 6

Idea

RTL chose the multi-cloud Salesforce solution that enables data-driven sales, service and marketing and turned to Emark as a Salesforce partner to help implement Salesforce.

Emark built the single customer view for RTL/Videoland based on Salesforce technology using solutions such as CDP, Marketing Cloud, Service Cloud, and Heroku. All aimed at managing customer consent and storing high volumes of data. Based on the robust platform of Salesforce, RTL/Videoland is now able to personalise the customer journey, seamlessly, in realtime and via every channel. Bridging the gap between owned and paid media.

Growth

  • Integrated audience data from several sources to personalise web experiences and increase audience engagement
  • Enabled segmenting for advertisers to create more targeted ad campaigns
  • Optimised email strategy for better engagement with prospects, leads, and customers
  • Winner of Salesforce Partner Innovation Award, 2021
Now, Videoland can provide an even better personalised experience for every customer while adhering to the highest privacy standards. With a 360-degree customer view we have the foundation in place for sales, marketing and service teams to provide intelligent, data-driven services.

Danny Schreurs

Marketing & CRM technology manager at RTL

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