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Customer Experience

In today's age of the customer, to rise above the noise of the competition, customer experience must not only work, but be outstanding. Our ability to create and support these customer journeys is born of science – drawing on our technical heritage. We show the best possible options to clients and help them choose. And we always start with the consumer.

Creating optimized multichannel journeys to inspire engagement and transaction through services that include:

Commerce Experience Design

CXD is a unique methodology to help you discover your customers' journeys, design the threads of these journeys, and shape your customers' future experiences.

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User Interface Design

Our UI designers create leading interfaces and designs supported by our end-to-end life-cycle knowledge. Clients benefit from a powerful visual presence and experience aligned to brand values.

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User Experience & Research

Through digital intelligence, we help businesses understand how their customers behave online. It’s the bedrock to establishing the right strategies and technologies to support their journeys.

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Optimisation & AB Testing

Applying analytics and insight, we can spot and respond instantly to pain-points and opportunities in the customer journey, enhancing online experience, conversion rates, retention and ROI.

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Content Design

We’re deeply skilled in developing content strategies that drive commerce. And our ongoing assessment of leading and emerging content technologies help you build valuable content into your site.

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